Unfortunately, due to the soft form of out product pouches, it’s impossible to prevent pouches from potentially being squashed in transit. Our pouches are designed to be resilient in this regard. However, this can cause some of the contents, especially powders, to clump up at the top of the pouch near the seal.
We advise customers to resolve this prior to opening the pouch by picking it up by their fingertips at the tear-strip, and lightly tapping the base of the pouch on to a hard surface several times to dislodge any powder at the top. An alternative method is to stand the pouch upright, and while holding the base of the pouch, tap the top edge several times with a spoon to dislodge any powder.