We package orders to provide the best protection possible so that packages reach our customers in good condition. However, in some rare cases your package and its contents may reach you in a damaged condition.
If you are present when your package is delivered, please inspect the condition of outer box for any damage that may have compromised its contents. Please do this before signing and accepting delivery of the package, as you have the option of rejecting delivery for any reason, including damage, and we can then provide you with a refund or replacement.
If the outer box is undamaged but one or more items are broken and have spilled their contents, please contact us immediately via the Help button on the website or by e-mail at firstname.lastname@example.org. Please do not dispose of these items right away, as we may need you to send them back to us, at our cost, so we can investigate the cause. Where possible, please provide us with a photo of the damaged items as an attachment to your message.