Ordering & Delivery

My order has not arrived. What should I do?
Although we make every effort to ensure orders reach our customers as quickly as possible, there are the rare occasions where orders do not reach their inte...
Fri, 8 Nov, 2019 at 9:22 AM
My order has arrived damaged. What should I do?
We package orders to provide the best protection possible so that packages reach our customers in good condition. However, in some rare cases your package a...
Fri, 25 Oct, 2019 at 3:51 PM
One or more items are missing from my order package. What should I do?
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Fri, 25 Oct, 2019 at 3:51 PM
I'm having problems with Checkout / paying for my order. What should I do?
The Checkout button can be found by clicking on My Cart at the top-right of any page on the website. If you are unable to access the Checkout page for an...
Fri, 25 Oct, 2019 at 3:30 PM
Can I cancel my order?
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Mon, 25 Nov, 2019 at 10:16 AM
The product I want is out of stock or I cannot find it.
If an item is out of stock or you cannot find what you are looking for, please send us a message via the Help button on the website or by sending us an e-ma...
Fri, 25 Oct, 2019 at 2:08 PM
How do I find out about promotions or special offers?
To find out about the latest Sevenhills Wholefoods promotions and special offers, please visit us on Facebook, Instagram and Twitter. 
Fri, 25 Oct, 2019 at 2:13 PM
What should I do if my pouch is squashed when I receive it?
Unfortunately, due to the soft form of out product pouches, it’s impossible to prevent pouches from potentially being squashed in transit. Our pouches are d...
Fri, 25 Oct, 2019 at 3:35 PM
Can I pay for my order using PayPal?
We currently do not support order payments using PayPal, but we are looking to support this in the near future. You can pay for your order using any of: Vis...
Fri, 25 Oct, 2019 at 3:38 PM