The Checkout button can be found by clicking on My Cart at the top-right of any page on the website. If you are unable to access the Checkout page for any reason, you can access it directly by clicking on this link.
If you do not see a delivery option for your address, please ensure that you have selected the correct destination country and entered the zip/postal code when placing your order, otherwise the correct delivery rates will not be shown to you and it may result in your order being delayed or cancelled. We also encourage customers to enter a telephone number, as this will be used by the courier if there is a problem delivering your package.
If your payment is not being accepted, please try an alternative payment card. Many financial institutions use automatic fraud checking which may decline payment if you are placing an order on a website for the first time, or if the website is overseas. If payment is declined, please contact your payment card provider to see if this is the case.
Our payment processing partner, SagePay, uses the 3D-Secure system to protect customers from payment card fraud. If a customer has registered for 3D-Secure, they will sometimes experience an additional checkout step requesting additional details. In all cases the Billing Address must match the address held on file by your card payment provider, otherwise your payment may be declined.
If you are still unable to checkout or pay for your order after following these steps, please contact us via the Help button on the website, or by e-mailing us at firstname.lastname@example.org.